These Terms and Conditions ("Terms") govern your access to and use of the ROS Juweliers website, as well as the purchase of any products or services offered by ROS Juweliers. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must refrain from using our website or services.
1. Company Information
ROS Juweliers is a luxury diamond and fine jewelry company operating from the Netherlands. We specialize in high-quality diamonds and meticulously crafted fine jewelry, combining traditional craftsmanship with modern design and ethical sourcing standards.
2. Eligibility and Use of Website
By using this website, you confirm that:
- You are at least 18 years of age
- You have the legal capacity to enter into binding contracts
- You are using the website for lawful purposes only
You agree not to misuse the website, interfere with its security, or attempt unauthorised access to any part of the site.
3. Products and Descriptions
We strive to ensure that all product descriptions, images, specifications, and prices are accurate and up to date. However, due to the handcrafted nature of fine jewelry and variations in diamonds and gemstones, minor differences in colour, size, setting, or finish may occur. Screen displays may also affect colour representation. Such variations shall not be considered defects.
4. Pricing, Taxes, and Payments
All prices are displayed in the applicable currency and include taxes unless otherwise stated. Prices may change without prior notice. Payment must be made in full at the time of purchase. We use secure, authorised third-party payment providers to process transactions. ROS Juweliers does not store your full payment card details.
In the event of an obvious pricing error, we reserve the right to cancel or refuse orders placed at the incorrect price.
5. Orders, Acceptance, and Cancellation by Us
Placing an order constitutes an offer to purchase. Orders are subject to acceptance, availability, and verification. We reserve the right to refuse, cancel, or limit quantities of any order for reasons including but not limited to suspected fraud, supply limitations, or inaccuracies in product or pricing information.
6. Shipping, Delivery, and Risk
Estimated delivery timelines are provided for guidance only and may vary based on location, customs clearance, or unforeseen circumstances. ROS Juweliers shall not be held responsible for delays beyond our reasonable control. Risk of loss or damage passes to you upon delivery of the product.
7. Returns, Exchanges, and Cancellations
Our return and cancellation terms are outlined separately on our Returns Policy page and form part of these Terms. Custom-made, engraved, or personalised jewelry items are generally non-refundable and non-exchangeable unless required by applicable law.
8. Warranty, Care, and Repairs
ROS Juweliers jewelry is crafted to the highest quality standards. Any warranty provided covers manufacturing defects only and does not include normal wear and tear, accidental damage, improper use, unauthorised repairs, or loss. Proper care and maintenance are the responsibility of the customer.
9. Intellectual Property Rights
All content on this website, including but not limited to text, images, graphics, videos, logos, designs, and trademarks, is the exclusive property of ROS Juweliers or its licensors. No content may be reproduced, distributed, modified, or used for commercial purposes without prior written consent.
10. Limitation of Liability
To the fullest extent permitted by law, ROS Juweliers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
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