At ROS Juweliers, we take pride in offering exceptional craftsmanship and the highest quality diamonds and fine jewellery. Your satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted, in compliance with applicable Dutch and EU consumer laws.

1. Eligibility for Returns

You may be eligible to return eligible jewelry items purchased from ROS Juweliers, provided that:

The return request is made within 14 days of receiving the product
The item is unused, unworn, and in its original condition
The product is returned with original packaging, certificates, and documentation
The item shows no signs of damage, alteration, or wear

This policy applies only to standard, non-customised products purchased directly through our website.

2. Non-Returnable Items

The following items are not eligible for return or refund, except where required by law:

Custom-made or bespoke jewelry
Engraved or personalised items
Items resized or altered at the customer’s request
Products purchased during special sales or promotional events (unless stated otherwise)
Gift cards or vouchers

Due to the nature and value of diamonds and fine jewellery, these exclusions help ensure authenticity and quality assurance.

3. How to Initiate a Return

To request a return, please contact our customer support team within the eligible return period:

Email: [email protected]

Please include your order number, reason for return, and clear photographs of the item. Returns sent without prior authorisation may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We strongly recommend using insured and trackable shipping for all returns
ROS Jeweliers is not responsible for items lost or damaged during return transit

All returned items undergo a quality inspection upon receipt.

5. Refund Process

Once your return is received and approved following inspection:

Refunds will be issued to the original payment method
Processing time may take 7–14 business days, depending on your payment provider
Shipping charges and customs duties (if applicable) are non-refundable

If the returned item does not meet eligibility requirements, it may be returned to you without a refund.

6. Shipping, Delivery, and Risk

Estimated delivery timelines are provided for guidance only and may vary based on location, customs clearance, or unforeseen circumstances. ROS Juweliers shall not be held responsible for delays beyond our reasonable control. Risk of loss or damage passes to you upon delivery of the product.

7. Exchanges

Exchanges may be offered subject to product availability and approval. Price differences, if any, must be settled before dispatch of the replacement item.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting images. We will arrange a replacement, repair, or refund as appropriate.

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Contact Information

[email protected]

Driebergenstraat 143

2546BC Den Haag

Netherlands

+31 703294943 +31 6 85121301

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