ROS Juweliers (“we”, “our”, “us”) is a luxury diamond and fine jewelry company based in the Netherlands. We are committed to protecting your privacy and handling your personal data with transparency, care, and in compliance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU laws.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity Information: Name, title, date of birth (where required for verification)
- Contact Information: Email address, phone number, billing and shipping address
- Transaction Information: Purchase history, payment status, invoices (payment details are processed securely by third-party payment providers)
- Technical Information: IP address, browser type, device information, operating system
- Usage Information: Pages visited, time spent on the website, interactions
- Marketing Preferences: Newsletter subscriptions and communication preferences
2. How We Collect Data
Personal data is collected through:
- Website forms (contact, enquiry, checkout)
- Account registration
- Newsletter subscriptions
- Cookies and similar tracking technologies
- Direct communication via email or phone
3. Purpose of Data Processing
We use your personal data to:
- Process and fulfil orders
- Provide customer support and after-sales services
- Verify identity for high-value transactions
- Improve our website, services, and user experience
- Send order updates, service notifications, and marketing communications (with consent)
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
Under GDPR, we process personal data based on:
- Performance of a contract
- Your consent
- Compliance with legal obligations
- Legitimate business interests
5. Data Sharing and Third Parties
We do not sell your personal data. We may share data with:
- Payment service providers
- Logistics and shipping partners
- IT and hosting service providers
- Legal or regulatory authorities when required by law
All third parties are contractually obligated to protect your data.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Data portability
- Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
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